 is a charity offering support and service to the older community throughout the UK. There are 35 HandyVan fitters working within the Home Support sector. These fitters operate nationwide and offer a home support service to make the elderly feel safer at home.
Trained HandyVan fitters can install security equipment, change locks on doors and windows, and fit smoke alarms and carbon monoxide detectors.
This solution is currently in development stage and is scheduled to be implemented by mid 2008.
Help the Aged require a solution which will provide the link between the Mobile Fitter and the Head Office without the need to rely heavily on faxing paperwork or voice communications.
 Previously Help the Aged have used a manual system to ensure that jobs are recorded, scheduled, completed and where appropriate invoiced. This has resulted in a large amount of duplication of effort throughout the process.
This manual solution required fitters to manually fill out paperwork and pass this back to head office once a week. This resulted in a delay in invoicing, and illegible handwriting made it hard to understand the outcome of some jobs.
Help the Aged are looking to increase the amount of people they can help in the community without the need to increase the administration department. Hence the need to streamline and make their current processes as efficient as possible.
Reports are currently being created manually on a series of spreadsheets. This can lead to mistakes in the reported figures and is an unnecessary use of staff time.
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